I am impartial, listen to you and take your complaint seriously.

Welcome at the website of the municipal ombudsman

Are you unhappy with the way your municipal authorities treated you? You can’t get an appointment in due time? Your letter of request remains unanswered? You are sent form pillar to post while nobody looks into your problem or question?

Welcome to the website of the municipal ombudsman of Rotterdam and surrounding municipalities. You can contact the municipal ombudsman if you have complaints about the way in which you have been treated by member municipalities and municipal partnerships.

The municipal ombudsman, Marianne van den Anker, is independent and has been appointed for a period of six years by the municipal councils of Rotterdam and the other member municipalities. She can investigate and assess your complaints concerning municipal services, submunicipalities, municipal officers and municipal administrators. The municipal ombudsman serves private citizens, companies and social organisations. All free of charge.

If you want to submit a complaint or need help of the municipal ombudsman, please fill in the online form, contact us by mail or dial 0800-0802 (no charge). You can also visit one of the walk in consultation sessions. Please click here for an overview of available consultation sessions.

If you want more information about the duties and powers of the ombudsman please click here.

Affiliated municipalities and organizations